WORKSHOPS: Wild Atlantic Way Welcomes for Clare ahead of Fleadh Cheoil
Workshop:- Wild Atlantic Way Welcomes
Delivering Customer Service Excellence
Taking the Customer Service Experience to a New Level
Rationale:
One key to business success is the ability to offer a tailored service which exceeds the customers’ expectations. Fáilte Ireland have developed this workshop for tourism businesses drawing on the latest research insights with an aim to enhance both the business and the customer experience through the provision of world class service excellence and the creation of an natural authentic Irish experience with a genuine warmth of welcome
Workshops Aim
- To encourage an ethos of providing a genuine Irish warmth of welcome and world class standard of customer service, offering an authentic Irish experience which is spontaneous engaging and fun whilst at the same time creating potential to ensure sustainability and growth in the tourism sector
- Potential Benefits to the Business
- Greater understanding of how your business can engage with the Wild Atlantic Way and deliver on its Brand Promise
- Create an environment where courtesy, helpfulness and a warm welcome are standard
- Increased customer satisfaction, retention and loyalty
- Develop a standard process to deal with customers and create a sense of team spirit
- Increased sales and efficiencies
Key Content:
- Engaging with the Wild Atlantic Way Brand
- Customer Service Excellence (what is it?)
- Customer journey from arrival to departure
- First impressions- lasting impressions (have them at hello)
- Customer Engagement – Adding the ‘personal touch’ and creating memorable experiences (why this is important?)
- Delivering a fond farewell and encouraging customer feedback
When: Tuesday 26th, Wednesday 27th, Thursday 28th July
Duration: 3½ hours/half day
Who should attend?
This programme is for anyone who engages directly with the tourism customer
Fee: This programme is currently fully subsidised by Failte Ireland.
How to apply: To book a place please e-mail. Agnes.ODonnell@failteireland.ie
