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13th April 2016

You Are The Difference by Alf Dunbar – Coaching and Motivational Customer Service Workshop

For front-line team members and team leaders/ managers. You Are The Difference by Alf Dunbar – Coaching and Motivational Workshop.

You Are the Difference Flyer

Alf Dunbar

In the mid 1990’s, Alf developed his unique customer service coaching programme You Are The Difference, now successfully used by a wide range of companies and organisations throughout the UK and over 25 countries around the world.

With over 12 years practical retail experience and 11 years as a top performance coach he has coached thousands of people from a wide variety of retailing and business backgrounds helping them to achieve exceptional results. Today he conducts more than 100 coaching sessions, seminars and eents a year for a large variety of companies in the UK, Ireland  and throughout Europe.


By attending this workshop, you will:

  • Develop the skills, knowledge and confidence to deliver a world class welcome and engage customers in a relaxed way
  • Perfect the art of link-selling and up-selling
  • Learn how to close the sale in a natural, non-pressurising manner
  • Create a positive momentum within your store impacting on how you and your team think about customer service
  • Increase ATVs
  • Encourage the customer to re-visit the store through the delivery of exceptional service provided

Cost: highly subsidised €15 per delegate (includes free book) Book 4 or more and get 1 free. Book here

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