CBA: Customer Service Excellence

Clare Business Excellence Awards 2023

Customer Service Excellence Award

Sponsored by McKeogh Gallagher Ryan Accountants

Entry Criteria

This category is open to any business that can demonstrate their focus on and excellence in customer service. Mystery shoppers will look at all aspects of the service provided in terms of staff interaction and the range of services on offer as appropriate to the needs of customers.

The mystery shopper will pay particular attention to:

  • The initial impact of the business
  • How the staff interact with customers and enhance the customer experience
  • How the business exceeds customer expectations.
  • How the services provided delight the customers.

The judges’ decision will be final and no correspondence will be entered into before or after judging.

Once a company is announced as finalist, it cannot withdraw from the competition.

Guidelines for Submission

You should aim to type no more than 1500 words in total. You may attach up to three pieces of supplementary evidence, such as photographs to your submission.

Deadline & Fee

Application to be received on or before August 10th, 2023.

Adjudication/Mystery shopping to commence on August 14th, 2023.

Entry Fee of €50 payable per category. Applicants will be invoiced on receipt of entry.

Step 1 of 3

  • Contact Details

  • Company Details

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