CBA: Customer Service Excellence

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  • Clare Business Excellence Awards 2021

    Customer Service Excellence Award

    Sponsored by McKeogh Gallagher Ryan Accountants

    HLB MGR logo
  • Entry Criteria

    This category is open to any business that can demonstrate their focus on and excellence in customer service. Mystery shoppers will look at all aspects of the service provided in terms of staff interaction and the range of services on offer as appropriate to the needs of customers.
    The mystery shopper will pay particular attention to:
    • The initial impact of the business
    • How the staff interact with customers and enhance the customer experience
    • How the business exceeds customer expectations.
    • How the services provided delight the customers.
    The judges’ decision will be final and no correspondence will be entered into before or after judging.
    Once a company is announced as finalist, it cannot withdraw from the competition.

    Guidelines for Submission

    You should aim to type no more than 1500 words in total. You may attach up to three pieces of supplementary evidence, such as photographs to your submission.

    Deadline & Fee

    Application to be received on or before August 16, 2021.
    Adjudication/Mystery shopping to commence on August 17, 2021.
    Entry Fee of €50 payable per category. Applicants will be invoiced on receipt of entry.

  • Contact Details

  • Company Details

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